Delivery Information

Delivery Information

 

Shipping Policy Questions & Answers

How long will it take to get my package?

Within the contiguous US, you can expect to receive your order within 2-5 business days.

If I pay online who has access to my info?

No one can access credit card information once orders have been placed. Only the last four digits are seen by our reps for verification purposes.

If I place the order today, when will you ship?

As long as items are in stock and an order is placed before 12pm Mon-Fri, the order will ship within 1 business day. Otherwise, the order will go out within 2 business days.

What carriers do you use to ship?

We ship through UPS, FedEx and USPS, or local delivery at our discretion.

How much does shipping cost?

Shipping is free within the contiguous US with a minimum purchase of $150. We do not ship internationally or out of the contiguous 48 states. Under $150 the cost is only $7 within Florida, and $15 outside of Florida.

Do you offer expedited shipping and how much does it cost?

We only ship via ground or local delivery services, expedited air or overnight services are not available.

Has my package shipped?

99% of our orders ship within 1 business day. When your order goes out, an automated email may be sent. However, if your package doesn't arrive or you didn't receive an email with your tracking number, please contact us by phone or email shipping@floridatoners.com so we can assist you.

Do you ship internationally?

We have a NO options for international shipping. We ship to contiguous 48 states only. The main reason we don't ship to other international countries is that our print consumables are for US printers only.

Shipping Policy

General

Orders under $150.00 that are shipping to the contiguous U.S. are charged a flat rate of $7 in Florida and $15 outside of Florida. Orders shipping to the contiguous U.S. over $150.00 are shipped FREE (HI, AK, APO, PR, Guam, etc. excluded).

U.S Non-Contiguous Orders

We do not accept orders that ship to non-contiguous U.S. territories. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau.

Canadian Orders

We do not ship orders to Canada. This is due to higher restrictions, safe guards, and customs inspections.

Expedited Shipping

We only ship via ground or local delivery services, expedited air or overnight services are not available.

You may not upgrade your shipping option. Shipping time starts when your package leaves our facility. If you require expedited local delivery, please call us at (954) 765-6281 as we do not have this option available for internet orders currently.

Shipping Details

We ship from Plantation, Florida M-F. Orders placed before 12PM EST usually ship out within 1 business day. Typically, orders placed after 12PM EST will ship within 2 business days. Orders placed Friday after 12PM PST will ship within following 2 business days. Shipping time usually takes 1-5 working days to arrive to the East Coast and 5-10 working days on the West Coast. Our orders are imported every few hours into our internal processing system. At that time, you may receive your order number via email and another email may follow with tracking number details a several hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed, and shipping costs are not refundable.

Tracking emails may be sent M-F night from our internal system from shipping@floridatoners.com. You may view the status of your order by sending an email to status@floridatoners.com.